VISIT UGANDA AND RWANDA WITH BERENGEI AFRICA TOURS
Your Questions Answered
Frequently Asked Questions
Find answers to the most common questions about planning your East African safari with Berengei Africa Tours. From gorilla trekking and permits to accommodation and safety — we've got you covered.
Frequently Asked Questions
Planning Your Safari
Everything you need to know before booking your East African adventure.
01. Why choose Berengei Africa Tours?
Berengei Africa Tours specializes in tailor-made safaris across Uganda, Rwanda, Kenya, Tanzania, and other East African destinations. We offer experienced local guides, comfortable accommodations, personalized itineraries, and excellent customer service from inquiry to departure.
02. Which countries do you offer safaris in?
We organize safaris in Uganda, Rwanda, Kenya, Tanzania, and can also arrange multi-country East African safari experiences.
03. What types of safaris do you offer?
We offer gorilla trekking, wildlife safaris, chimpanzee trekking, birding tours, cultural experiences, luxury safaris, budget safaris, family holidays, honeymoon trips, and custom private safaris.
04. Can I customize my safari itinerary?
Yes. Every itinerary can be customized to match your travel dates, budget, interests, accommodation preferences, and desired activities.
05. Do you organize private safaris?
Yes. Private safaris are our most popular option and include a dedicated safari vehicle and professional driver-guide.
06. Do you offer group safaris?
Yes. We organize scheduled group departures as well as custom group tours for families, friends, schools, and organizations.
07. What is included in a safari package?
Most safari packages include transportation, accommodation, meals as specified, park entrance fees, professional guides, and scheduled activities. Gorilla permits and other special permits are included when stated in the itinerary.
08. What is not included in a safari?
International flights, visas, travel insurance, personal expenses, alcoholic drinks, tips, and optional activities are usually excluded unless specified.
09. How far in advance should I book?
We recommend booking at least 3–6 months in advance, especially if your itinerary includes gorilla trekking during the peak travel seasons.
10. Can you arrange airport transfers?
Yes. We provide airport pick-up and drop-off services for all our guests.
11. Which airports do you use?
Depending on your safari destination, we arrange transfers from Entebbe International Airport, Kigali International Airport, Jomo Kenyatta International Airport, Kilimanjaro International Airport, and other regional airports.
12. Do I need a visa?
Visa requirements depend on your nationality and destination. We will advise you on the appropriate visa requirements before your trip.
13. What is the best time for an African safari?
Safaris are available throughout the year, although many travelers prefer the dry seasons because wildlife viewing and trekking conditions are generally easier. Learn more →
14. Is gorilla trekking safe?
Yes. Gorilla trekking is considered very safe when conducted with licensed guides and park rangers while following park regulations.
15. How difficult is gorilla trekking?
The difficulty varies depending on the gorilla family's location. Treks may last from one to several hours over uneven terrain.
16. What is the minimum age for gorilla trekking?
The minimum age is generally 15 years in both Uganda and Rwanda.
17. How many people visit a gorilla family?
Only eight visitors are allowed to visit a habituated gorilla family each day, helping protect the animals and enhance the visitor experience.
18. How long can I spend with the gorillas?
Visitors are allowed one hour with the gorillas after locating the family.
19. Do I need to be physically fit?
A moderate level of fitness is recommended for trekking activities, although many other safari experiences require very little physical effort.
20. What should I pack for a safari?
Pack lightweight clothing, hiking boots, a rain jacket, insect repellent, sunscreen, a hat, a reusable water bottle, binoculars, and a camera. Read our packing guide →
21. What kind of vehicles do you use?
We use well-maintained 4x4 safari vehicles designed for comfort and excellent wildlife viewing.
22. Are your safari guides experienced?
Yes. Our professional guides are knowledgeable about wildlife, conservation, local culture, and the destinations we visit.
23. Can children join a safari?
Yes. Many safari packages are family-friendly, although some activities have minimum age requirements.
24. Is travel insurance required?
We strongly recommend comprehensive travel insurance covering medical emergencies, cancellations, and evacuation.
25. What accommodations do you offer?
We offer budget, mid-range, luxury, and exclusive safari lodges to suit different travel styles and budgets.
26. Can you accommodate dietary requirements?
Yes. Please inform us of any dietary needs before your safari, and we will coordinate with your accommodations.
27. Is Wi-Fi available during safari?
Many lodges offer Wi-Fi, although connections may be limited in remote national parks.
28. Can I pay online?
Yes. We offer secure payment options for safari bookings.
29. What currencies are accepted?
Most payments are made in US Dollars, although other payment options may be available.
30. Do you offer honeymoon safaris?
Yes. We design romantic honeymoon itineraries featuring luxury accommodations and unforgettable wildlife experiences.
31. Can solo travelers book with Berengei Africa Tours?
Absolutely. We welcome solo travelers and can create personalized itineraries or arrange group departures where available.
32. What wildlife can I expect to see?
Depending on the destination, you may see gorillas, chimpanzees, elephants, lions, leopards, giraffes, zebras, buffaloes, rhinos, hippos, crocodiles, and hundreds of bird species.
33. Do you arrange birdwatching tours?
Yes. We offer specialized birding safaris led by experienced bird guides across East Africa.
34. Can I combine several countries in one safari?
Yes. We specialize in multi-country East African safaris combining destinations such as Uganda, Rwanda, Kenya, and Tanzania.
35. Is East Africa safe for tourists?
Yes. Millions of visitors enjoy safaris in East Africa every year. We prioritize guest safety by working with experienced guides and following local regulations.
36. What happens if I need to cancel my trip?
Cancellation policies depend on your booking and the suppliers involved. Full details are provided before you confirm your reservation.
37. How do I book a safari?
You can contact Berengei Africa Tours through our website, email, WhatsApp, or phone. Our team will prepare a personalized itinerary and quotation.
38. Can you help with gorilla permits?
Yes. We secure gorilla trekking permits on your behalf, subject to availability. Learn about permits →
39. Do you offer last-minute safaris?
Yes. Last-minute safaris are possible depending on accommodation availability and permit availability.
40. How can I contact Berengei Africa Tours?
You can reach us through our website's contact form, email, WhatsApp, or telephone. Our travel consultants are ready to help you plan your dream African safari.
Still Have Questions?
Our team is here to help you plan the perfect East African safari. Reach out to us anytime.
